- Care home
Ashbury Lodge Residential Home
Report from 5 September 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 15 September to 8 October 2025. Ashbury Lodge is a residential care home providing support to up to 44 older people, including people living with dementia.The inspection was prompted due to concerns received about the management of falls, lack of monitoring of people’s needs, and delay in staff seeking medical treatment.We inspected 18 quality statements across the safe, effective, caring and well led domains.
During our visit, we identified concerns relating to health, safety and infection prevention and control. These included unclean communal bathrooms, broken equipment, and equipment used in unsafe ways. Leaders were not always knowledgeable about their regulatory responsibilities in relation to submitting notifications about incidents which occurred at the service. We also found leaders did not always have oversight of risks at the service, which put people at risk of harm.
We found breaches of legal regulations relating to safe care and treatment and governance. We have asked the provider for an action plan to address these issues.
However, staff were recruited safely and completed training relevant to their role. Staff were knowledgeable about how to support people and showed kindness and compassion to people they supported. Activities took place regularly within the service which were varied. Staff provided consistently positive feedback about the management team, and felt management were supportive, approachable and responsive. There was an open culture where staff were encouraged to raise any concerns. Leaders took action in response to the concerns found during the inspection.
People's experience of this service
People and their relatives were positive about the quality of their care. Comments included,
“They look after her. They all seem happy. It was the best decision for me that she is in there” and, “I have very high confidence in the manager. When we were looking at homes, she asked all the right questions and made us feel comfortable.”
People and relatives told us they felt able to approach staff with any concerns. They also felt there were a wide range of engaging activities at the service.
Some people could not directly tell us about their experience. We used observations of care to assess whether they received good care. This approach showed people were treated with kindness, compassion and dignity, and we saw staffing levels met people’s needs.