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Oaktree Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 18 July 2013
Date of Publication: 12 September 2013
Inspection Report published 12 September 2013 PDF | 83.02 KB

Overview

Inspection carried out on 18 July 2013

During a routine inspection

The home is divided into two parts; upstairs provides care for people with complex needs and the downstairs which accommodates those with residential and nursing care needs. We spoke with eight people who lived in the home and their relatives. People told us that staff always asked them what they wanted and would never do anything without their permission. People agreed that staff treated them respectfully.

Staff had been employed for a number of years and it was evident that relationships with the people had been established over a period of time. Visiting relatives spoke positively about Oaktree and that they were “happy with the care that is being provided”. The staff team were knowledgeable about people’s needs and this was evident when we spoke with them.

One visitor told us they had visited the home three times before making a decision for their relative to move in. They said that on each occasion they found the home to be “the same” and felt it was the “best home in the area”. They described how supportive, helpful and friendly the staff were. They said their relative had “settled well” and that staff were ”knowledgeable about how to meet their relative’s needs”. They were very happy with the choice of home and added that other members of the family had expressed this to them.

Several visitors told us their relatives had previously used the home for short stay ‘respite’ care. They said this was the reason they had chosen to move in permanently. They expressed that they were happy with their relative’s care needs being met and spoke about the “good” communication within the home.