Ami Group - The Knoll Unit and Ami Court Unit

Updated 17 March 2026

Date of assessment: 20 April to 1 May 2026. The Ami Group – The Knoll Unit and Ami Court Unit is a residential care home providing personal and nursing care for up to 67 older people over 2 units. We completed this assessment to check action had been taken to meet 2 previous breaches of regulation relating to infection control and governance. We found the service had improved and they were no longer in breach of regulation.

There was an open and transparent culture within the service. The provider was also the registered manager, they were present at the service most days, including working as a nurse. There was a clear management structure. The management team knew their roles and responsibilities to complete checks and audits on the quality of the service. Staff had been recruited safely. Staff had received training and supervision appropriate to their role and there were enough staff to support people safely.

Checks had been completed on the building, environment and equipment. Potential risks to people’s health and welfare had been assessed and there was guidance in place for staff to mitigate the risks. Medicines were managed safely and reviewed regularly by the GP. People had been referred to healthcare professionals when they became unwell or their needs changed. Staff had followed guidance given and reviewed the results to ensure it was effective.

Accidents and incidents had been recorded, analysed and action taken to reduce the risk of them happening again. Safeguarding concerns had been identified and reported to the local authority for investigation. Staff told us they were comfortable and confident to raise concerns, and these would be dealt with.

Updated 17 March 2026

People told us they felt safe living at the service. People were confident to raise concerns, and they would be acted on. People were supported to have as much control over their lives as possible. People had been involved in developing their care plan and anticipatory plans for their end of life care. A relative told us, “Yes, they have changed things as her care has needed to be adapted and that’s been on them to do, and I feel it shows they know what they are doing.”

People benefitted from personalised care and emotional support to adjust to living in the service. There was a buddy system in place, where new people were supported by others who had lived at the service longer. People were encouraged to be involved in the garden, growing vegetables and going out into the community.