The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Caring People

6 Clive House, Prospect Hill, Redditch, Worcestershire, B97 4BG (01527) 68680

Provided and run by:
Skills 2000 Limited

Important: The provider of this service changed. See new profile

All Inspections

2 October 2013

During a routine inspection

We spoke with three people who used the agency and three family members. During our inspection we looked at a selection of care records for six people who used the agency. We spoke with the manager, and three members of staff. We also looked at the comments that had been received from people who had used the agency and their families. This helped us to gain an insight into the experiences of people who received care and support in their own homes from Caring People.

People were very satisfied with the care and support they received from Caring People. They were involved in the way that care and support was given and reviewed. People were supported to retain their independence as much as possible. Care staff and the care people received were described as: 'It's care of a very high order, they (care staff) are caring when carrying out their duties. The great joy of it is my wife gets on with them.' 'I am happy with all my carers' and 'I can't speak too highly of them.'

People who used the agency were protected from the risk of abuse because the service made sure all staff recruited were suitable to work with vulnerable people. People told us they felt safe when care staff visited them in their homes and that care staff were helpful and kind.

We found that the manager had systems in place to monitor the quality of the care and treatment provided. For example, there was continuous monitoring of people's views about their care so that these could influence improvements.

8 May 2012

During a routine inspection

We spoke with four people who received personal care from the agency and three relatives by telephone after we had visited the agency offices. They all told us they were happy with the quality of care and support received. Comments included:

'Brilliant, could not do without them (care staff)'.

'They (care staff) know what to do'.

'Care is really good'.

Several of the people who used the service told us that they were consulted and involved in making decisions about the service provided to them by the agency. This included introductions to the care staff that would be supporting them. Some of the people told us that they really valued this together with the good continuity of care. A relative commented, 'So happy with X (care staff name), she (person using the service) looks forward to seeing her' and 'There is continuity of care which she needs'.

People told us that they were treated with respect and that care staff maintained their privacy and dignity. They told us that care staff completed the care and support required. We received feedback from people who used the service and their relatives which indicated that care staff usually arrived on time, and stayed the correct amount of time.

All of the people who used the service and relatives that we spoke with were confident that they could raise concerns if they were not happy with the care being received and that they would be listened to.