Background to this inspection
Updated
26 February 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 9 February 2021 and was announced.
Updated
26 February 2021
About the service
Bluebell House Care Home is a residential care home providing personal care for up to 19 people aged 65 years and over including people living with dementia. At the time of the inspection there were 18 people living at the home.
The home is based over two floors. Stair lifts provide access to most first floor bedrooms. Most bedrooms had en-suite facilities. Level access is available to an enclosed external decked area.
People’s experience of using this service and what we found
The environment was warm and homely. We observed positive communication between staff, people and their relatives. People and their relatives all gave us positive feedback about the home and told us that staff were very kind and caring.
Individual and environmental risks were managed appropriately. People had access to any necessary equipment where needed, which meant people were safe from harm. Staff had received fire safety training and fire drills had taken place so that staff knew what to do in the event of a fire.
Appropriate recruitment procedures were in place to help ensure only suitable staff were employed. There were sufficient staff to support people’s needs. Staff had received appropriate training and support to enable them to carry out their role safely. They received regular supervision to help develop their skills and support them in their role.
There were appropriate policies and systems in place to protect people from the risk of abuse and the management team and staff understood the signs to look for.
People were supported to take their medicines safely and as prescribed. They were able to access health and social care professionals if needed, received enough to eat and drink and were happy with the food provided.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People's care plans contained detailed information about them and their care and support needs, to help staff deliver care that was individual to each person. The management team reviewed the
care and support provided to people to make sure it continued to meet their needs.
Staff showed an understanding of equality and diversity. People were treated with dignity, and their privacy was respected. Activities had been developed in line with people's wishes and there were varied and interesting options to promote people's health and well-being.
The management team (provider/registered manager and deputy manager) carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. People and their relatives said the management team were open, approachable and supportive. Staff were very positive about the management team and told us they were very supportive and approachable.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection The last rating for this service was requires improvement (published 21 November 2018).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.