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Spring Cottages Home Care Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 6 July 2019

About the service

Spring Cottages Home Care Limited is a domiciliary care service providing care and support to people in their own homes. At the time of the inspection there were 101 people using the service. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service and what we found

People and their relatives told us they felt very safe. The provider had effective safeguarding procedures and staff felt confident raising concerns. We found an issue with the application forms and this was actioned immediately by the registered manager during the inspection. People told us their medicines were being managed safely and comprehensive assessments of need and care plans were undertaken.

Staff were skilled and had appropriate training. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests.

People told us the staff were extremely caring. They told us they were treated with dignity and respect. Staff we observed were kind, caring and compassionate. We saw numerous thank you cards and compliments praising the staff team and many people described them as wonderful. People and families felt listened to and felt confident raising any issues. We saw that where concerns had been raised, these had been actioned effectively.

People were regularly consulted about their care and received care that was centred on them as an individual. People felt well supported by the management. It was clear they were passionate about the person-centred care they provided as a family run agency.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 7 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 July 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 6 July 2019

The service was effective

Details are in our Effective findings below

Caring

Good

Updated 6 July 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 6 July 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 6 July 2019

The service was responsive

Details are in our Responsive findings below.