The Care Quality Commission

Archived: Crawshaw Hall Nursing Home

Burnley Road, Crawshawbooth, Rossendale, Lancashire, BB4 8LZ (01706) 228694

Provided and run by:
Mrs Eileen Margaret Karoo

All Inspections

23 November 2012

During a routine inspection

People who were able to express their views told us that they liked living at Crawshaw Hall Nursing Home. One visitor told us he was very pleased with the home and said his relative was well looked after.

We saw that members of staff treated people with respect and were attentive to their needs.

We found that members of staff had a good understanding of safeguarding procedures and told us they would report any concerns immediately.

We noted that all members of staff had received the training they needed in order to provide safe and effective care for people using the service. A sufficient number of staff were on duty to meet the needs of people using the service.

We found that systems were in place to monitor the quality of the service provided. There was evidence to demonstrate that people were regularly consulted about all aspects of the care and facilities provided at the home.

5 January 2012

During an inspection looking at part of the service

Improvements have been made since the last inspection. These included involving people using the service and their relatives in planning and reviewing the care provided and more training and support for members of staff.

People using the service who were able to express their views told us that they liked living at the home and the meals were good. One person said, 'It's smashing.' Another person said, 'The staff are nice.'

One visitor told us he was kept informed about his relative's condition and had been involved in reviewing the care plan. He also said the home was brilliant.

Another visitor told us he was satisfied with the care provided and said, 'The staff are polite and friendly.'

22 July 2011

During a routine inspection

People using the service who were able to express their views told us that they liked living at the home and the meals were good.

One visitor explained that he had never seen his relative's care plan or been invited to attend any reviews of their care.

Another visitor expressed concerns about the safety of people in the lounge when they were left unsupervised by a member of staff. He said this usually happened at 4pm.

One visitor said, 'The staff are really good.'