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Risedale at Abbey Meadow Good

Inspection Summary


Overall summary & rating

Good

Updated 11 February 2020

About the service

Risedale at Abbey Meadow is a purpose built residential care home providing personal and nursing care for up to 93 people, 85 people were using the service at the time of the inspection. The service provides support to adults who have a physical disability, mental health needs, behaviour support needs, dementia and complex nursing needs.

People’s experience of using this service and what we found

People were safe and protected from abuse and avoidable harm. There were enough staff, with the appropriate skills and knowledge, to support people. People received their medicines safely and as their doctors had prescribed. The provider had systems to analyse and learn from incidents to further improve the service.

The provider invested in staff training and development and staff were well-trained and skilled. They provided people with high-quality support, based on best practice. The provider had worked with a specialist supplier to ensure the environment promoted good outcomes for people. The staff had a good understanding of how to promote people’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The staff treated people with kindness and respect and knew how people communicated. They promoted people’s independence and dignity. People made choices about their lives and the staff respected the decisions they made. The staff provided care in an empathic way which promoted people’s wellbeing.

Staff were responsive to people’s needs. They planned and delivered care to meet people’s needs in a holistic, person-centred way. They identified people’s wishes about how they wanted to be cared for at the end of their lives and worked with specialist services to ensure people received a high standard of care. People enjoyed a range of activities which engaged them and promoted their wellbeing. Visitors were made welcome and people could see their friends and relatives at any time they chose. The provider investigated any complaints received to identify if the service could be further improved.

The registered managers provided leadership to the staff team and modelled the values of empathic, holistic, person-centred care. The staff felt well supported and were engaged with the values and ethos of the service. The provider and registered managers monitored the service to ensure people continued to receive good care. People were asked for their views about the home and valued the service provided. The provider was open and honest with people when incidents happened. They had developed a culture where staff were supported to share their views and raise any concerns.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 13 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 11 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 11 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 11 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 11 February 2020

The service was well-led.

Details are in our well-led findings below.