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Inspection Summary


Overall summary & rating

Good

Updated 20 March 2020

About the service

Risedale Nursing and Residential home is a residential care home providing accommodation and personal and nursing care to 66 older people at the time of the inspection. The service can support up to 69 people in one adapted building.

People’s experience of using this service and what we found

People were safe and protected from the risk of harm and abuse. There were enough staff, with the appropriate skills, to meet people’s needs. People received their medicines safely and as their doctors had prescribed. The home was clean and free from any unpleasant odours. The staff protected people from the risk of infection.

The staff were trained, skilled and competent to care for people. People were provided with meals, drinks and snacks they enjoyed. The staff worked with local and specialist health services to support people to maintain good health. The provider had developed and adapted the service to meet peoples’ needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems at the service supported this practice.

The staff treated people and their families with kindness and respect. They noticed if people were anxious or distressed and gave them prompt support and reassurance. People were asked for their views and included in decisions about their care. The staff respected people’s privacy and dignity and supported people to maintain their independence.

The staff planned and delivered people’s care to meet their needs and to take account of their wishes. Visitors were made welcome in the home and people were able to maintain relationships that were important to them. People were provided with a range of activities they enjoyed. The provider had a procedure for receiving and responding to complaints. People and their families received high-quality, compassionate support as they reached the end of their lives.

The registered managers were committed to providing people with high-quality, person-centred care. They asked people for their views and made changes in response to their feedback to further improve the service. The provider maintained oversight of the quality and safety of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 29 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 20 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 March 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 March 2020

The service was well-led.

Details are in our well-led findings below.