The Care Quality Commission
  • Care Home
  • Care home

Archived: Silversea Lodge

Overall: Good read more about inspection ratings

46 Silversea Drive, Westcliff On Sea, Essex, SS0 9XE (01702) 480502

Provided and run by:
Pritesh Patel

All Inspections

5 January 2016

During a routine inspection

The Inspection took place on the 5 January 2016.

Silversea Lodge provides accommodation and personal care without nursing for up to 15 older persons some of whom may be living with dementia. At the time of our inspection 15 people were living at the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People were cared for safely by staff who had been recruited and employed after appropriate checks had been completed. People’s needs were met by sufficient numbers of staff. Medication was dispensed by staff who had received training to do so.

People were safeguarded from the potential of harm and their freedoms protected. Staff were provided with training in Safeguarding Adults from abuse, Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). The manager was up-to-date with recent changes to the law regarding DoLS and knew how to make a referral if required.

People had sufficient amounts to eat and drink to ensure that their dietary and nutrition needs were met. People's care records showed that, where appropriate, support and guidance was sought from health care professionals, including GPs and district nurses.

Staff were attentive to people's needs. Staff were able to demonstrate that they knew people well. Staff treated people with dignity and respect.

People were provided with the opportunity to participate in activities which interested them. These activities were diverse to meet people’s social needs. People knew how to make a complaint and complaints had been resolved efficiently and quickly.

The service had a number of ways of gathering people’s views including using questionnaires and by talking with people, staff, and relatives. The manager carried out a number of quality monitoring audits to help ensure the service was running effectively and to make improvements.

29 April 2014

During a routine inspection

We spoke with seven of the 14 people who used the service. We also spoke with the manager, the service manager and five members of staff. We looked at four people's care records. Other records viewed included staff supervision and training, menus and the manager's quality checks. We considered our inspection findings to answer questions we always ask; Is the service safe? Is the service effective? Is the service caring? Is the service responsive? Is the service well-led?

This is a summary of what we found;

Is the service safe?

When we arrived at the service the person who opened the door checked our identity and asked us to sign in their visitor's book. This meant that the appropriate actions were taken to ensure that the people who used the service were protected from others who did not have the right to access their home. People said that they felt safe living in Silversea Lodge. They told us that they would tell the staff if they had any worries or concerns.

Staff had received training in safeguarding vulnerable adults from abuse. Some staff had been trained in the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS). Further training was planned for other staff in 2014. This meant that staff were provided with the information that they needed to ensure that people were safeguarded. The records showed that health and safety checks had been carried out and any issues had been dealt with appropriately. This showed that the service is safe.

Is the service effective?

People told us that they felt that the service met their needs. One person who used the service said, 'The staff are excellent and the food is very good.' Another person who used the service said, 'I think that the staff are kind and caring, they are brilliant and always there when I need them.' 'I never have to wait too long if I want anything.'

People's care records showed that care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. We saw that the records had been reviewed and updated. This meant that staff were provided with up to date information about how people's needs were to be met.

Is the service caring?

We saw good interaction between staff and people who used the service. Staff spoke to people respectfully, and were caring and courteous in their manner. People told us that the staff were always nice and caring. One person said, 'The staff are all so kind and caring.' Another person said, 'You can't fault the care, the staff are all lovely.'

Staff had a good knowledge of people's their likes and dislikes. People told us that the staff treated them respectfully. One person said, 'I am very happy here, the staff know what I like, they are all nice, very caring and thoughtful.' People's preferences and diverse needs had been recorded in their care files and care and support had been provided in accordance with their wishes. This showed that staff were kind and caring.

Is the service responsive?

Staff told us people enjoyed having their nails painted, joining in discussion groups, armchair exercise, looking at newspapers or watching television. The records showed that a hairdresser visited the service weekly. People told us that staff responded to their needs appropriately.

People were supported to see other professionals such as general practitioner, community dentist, chiropodist, optician, and district nurse. This showed that people's general health care needs were considered and that the service was responsive to people's changing needs.

Is the service well-led?

We saw from the records viewed that the service worked well with other agencies. Review and health records showed that the service made sure that people received their care in a joined up way. The service's quality assurance system included regular discussions with people who used the service. This ensured that people's changing needs and any changes to their preferences were always taken into account. Other systems and processes such as the medication system and the care planning processes had been checked to ensure that they were still working well. Complaints had been dealt with appropriately.

The manager was recently registered with CQC. They were supported by the service manager and have made many improvements since the last inspection. This showed that there was an effective quality assurance system in place and that the service is well-led.

31 October 2013

During a routine inspection

During our inspection of Silversea Lodge, we spoke with five staff, seven people using the service and three people's visitors. We reviewed three people's care planning files and three staff personnel files. At the time of our inspection the provider did not have a registered manager in post. The service manager told us that an application for registering the manager would be submitted to the CQC as a priority.

People and visitors spoke positively about the care given by staff at Silversea Lodge.

There were some systems in place for gaining the consent of people. There were systems for staff to cooperate with other providers and professionals regarding people's health and social care needs. There were systems in place for preventing infections.

We considered that improvements were needed regarding the safety and suitability of premises, safety and suitability of equipment, for staff recruitment and record keeping.

17 January 2013

During a routine inspection

We found the service to be a welcoming place for people to live and work. People who live here told us that they enjoyed caring and friendly staff "who could not do more for you". People visiting told us that they had no concerns about the quality of the care provided and that they were happy that they needs of the people living here were being met. We looked at the choices people were offered and found that there was a lack of choices for meals each day but people told us that the food was of a reasonable quality. We found that staff had time to care for peoples immediate care needs but that there was some lack of opportunity to take part in other activities which some people told us led to boredom. Other people told us that their choice to stay in their rooms and enjoy their own company was respected and they did not need further stimulation. We interviewed staff and reviewed their records and found that they are well supported in their training and development. Staff told us they were happy to work here in a "family team approach".

4 July 2011

During a routine inspection

People told us that they felt involved in their care and support. They said that staff treated them with dignity and respect and that they got sufficient information about the service before they moved in. They told us that they were assessed before moving in and that they were involved in writing and reviewing their care plan. They said that their care plan was clear about their needs.

People said that the food was good. They told us that they could always have an alternative if they did not fancy the meal on the menu. People told us that they liked the staff and that they felt safe. They told us that they were happy with the way staff helped them with their medication. They said that nothing was too much trouble for the staff and that if they had any concerns they would talk to the manager.

People told us that they would enjoy sitting in the garden if it was tidier. Most of the people with whom we spoke were happy with their bedrooms. One person told us that their bedroom was just as they wanted it. People told us that there seemed to be enough staff most of the time. People felt that the staff were well trained as they knew what they were doing. They said that the staff were nice and treated them well.

People were very positive about their lives at Silversea Lodge. They told us that the staff had time for them and always had a smile. People said that they had attended meetings with their relatives and that it gave them the opportunity to talk about things.

People told us that they felt involved in their care and support. They said that staff treated them with dignity and respect and that they got sufficient information about the service before they moved in. They told us that they were assessed before moving in and that they were involved in writing and reviewing their care plan. They said that their care plan was clear about their needs.

People said that the food was good. They told us that they could always have an alternative if they did not fancy the meal on the menu. People told us that they liked the staff and that they felt safe. They told us that they were happy with the way staff helped them with their medication. They said that nothing was too much trouble for the staff and that if they had any concerns they would talk to the manager.

People told us that they would enjoy sitting in the garden if it was tidier. Most of the people with whom we spoke were happy with their bedrooms. One person told us that their bedroom was just as they wanted it. People told us that there seemed to be enough staff most of the time. People felt that the staff were well trained as they knew what they were doing. They said that the staff were nice and treated them well.

People were very positive about their lives at Silversea Lodge. They told us that the staff had time for them and always had a smile. People said that they had attended meetings with their relatives and that it gave them the opportunity to talk about things.