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Archived: Bellcare Domiciliary Care Services Limited Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 26 June 2019

About the service:

Bellcare is a domiciliary care agency registered to provide personal care to people who live in their own homes. At the time of the inspection the service was providing personal care to 200 people.

People’s experience of using this service:

The service maintained its rating of outstanding in Effective awarded at the last inspection in 2016. We found that while the service was good in Caring we did not see the same continued development in this key question to maintain the outstanding rating.

The feedback we received from people continued to be excellent; they expressed great satisfaction with the caring attitude of staff and the reliability of the service. People were all very enthusiastic about how the way in which care was given made a “huge difference” to their lives. One relative told us, “The agency are excellent all round. Staff are genuinely caring." Another person told us, “I would rate them as very good, a 10 out of 10. They often go the extra mile to make sure I'm okay.”

The staff team were very well-trained and staffing levels were continuously reviewed to ensure there were enough staff to provide flexible and responsive care.

The provider continued to design training and staff development programmes that were innovative, based on evidence based best practice and bespoke to people’s individual needs. Staff reported excellent opportunities for additional training, support and staff development.

Staff were reliable and professional in their approach to their work and exceptionally caring to people they supported. These was a keen focus on promoting people’s independence and maintaining people in their own homes.

The provider assessed people's needs in partnership with them to help ensure they received appropriate care that was person-centred. The service worked in close partnership with healthcare professionals and families to ensure people’s health care needs were met. We received very positive feedback from healthcare and training professionals about the service provided and the open nature of the management team.

The provider continued to develop and shape services for the benefit of people they supported and the wider community. They had been instrumental in setting up volunteer Friendship Circles to combat loneliness and were part of a rural project initiative with the local authority to provide a more holistic, single point of contact service to people in rural areas.

People continued to be safeguarded against the risks of abuse and harm by the systems and staff training in place. Risks to people were thoroughly assessed and mitigated. When incidents took place, the provider reflected on events to help reduce the risk of reoccurrence.

The service was well-organised and there was a clear staffing structure. People using the service and staff spoke of the owners’ and the registered manager's commitment and passion to provide a high-quality caring service.

The service continued to be well-led and benefitted from clear and consistent leadership.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

At the last inspection the service was rated outstanding (published 24 November 2016).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 June 2019

The service remained good.

Details are in our Safe findings below.

Effective

Outstanding

Updated 26 June 2019

The service continued to be exceptionally effective.

Details are in our Effective findings below.

Caring

Good

Updated 26 June 2019

The service had dropped to good.

Details are in our Caring findings below.

Responsive

Good

Updated 26 June 2019

The service remained good.

Details are in our Responsive findings below.

Well-led

Good

Updated 26 June 2019

The service remained good.

Details are in our Well-led findings below.