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Archived: Orton Manor Nursing Home

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All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 24 May 2012
Inspection Report published 24 May 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

The provider was meeting this regulation.

User experience

There were 33 people using the service on the day of or visit. We saw that the number of staff on duty was appropriate to the needs of the people using the service. We observed staff supporting people with their routines of daily living. For example, we saw staff offering timely and sensitive assistance during a meal time. On other occasions, we saw staff sitting with people chatting and encouraging them to talk about their day.

One person told us, "The manager knows how she likes things done and she makes sure the staff do what is right.” A relative of one of the people using the service praised the staff for their hard work. They said, “They are so patient and kind with my relative, I can’t fault them.”

Other evidence

The home is run by an experienced management team. The manager has applied to be registered with us. This is a formal process where we undertake a series of checks and processes to determine the suitability of the person for the post of registered manager. This means people who use the service should be safeguarded by the rigorous registration process undertaken by us for all managers.

On the day of our inspection visit there were two nurses and seven care staff on duty in the home. The manager and team leader were supernumerary. We saw there were sufficient laundry, catering, cleaning, maintenance and administrative staff to ensure that care staff do not spend undue lengths of time undertaking non-caring tasks. An activity organiser is also employed four days a week. The manager told us that staffing levels are kept under review and are increased if people's dependency levels rise.

Staff told us the communication within the team was positive. We were told that daily handovers occur to ensure staff were up to date with any changes to people’s care. This enabled them to plan the care effectively ensuring people were supported appropriately.

We saw details of proposed staff training on the notice board in the staff room. We did not see the training plan but these notices showed that the manager had already planned training for the first half of the year. Staff confirmed that they were expected to attend mandatory training. One staff member commented, “I’ve never done so much training in my career.”

Staff said they enjoyed their work and felt well supported in their role. Regular team meetings took place along with daily informal meetings to ensure good communication amongst the staff team.

We talked to staff about the levels of supervision and checked staff personal records. We saw from supervision records that staff meet regularly with the manager to discuss their work and training needs which enabled them to develop in their role. Discussions with staff confirmed that clear guidance had been provided to them so that they were clear about their role and responsibilities.