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Archived: Orton Manor Nursing Home

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All reports

Inspection report

Date of Inspection: 2 May 2012
Date of Publication: 24 May 2012
Inspection Report published 24 May 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

The provider was meeting this regulation.

User experience

People were provided with information which helped them to understand their rights

and make decisions. Information was displayed in the reception area, including guidance about advocacy and specialist services for older people. There was information about making a compliment or a complaint and telling people how they could pass on their views.

We saw that information about the home was given to people so they would know exactly what the service could offer. A copy of this service user guide was also available in the reception area.

We spent some of the time observing staff and people living at the home going about their daily routines. It was evident people felt relaxed and at ease with staff who were familiar with individuals and their daily routines. People told us that their privacy and dignity were being respected. For example, we saw care workers knocking on a person’s bedroom door before entering and observed that personal care was always delivered in private. Staff referred to people by name and talked in a respectful way. We heard one of the staff complimenting a person on their hairstyle and chatted to them about what the person had done during the day.

Attention was paid to people's appearance, including their hair and nails. All clothes worn by people were clean and smart. People said their clothes were well laundered and ironed indicating that staff recognise the importance of helping people look their best.

We spoke with two visiting family members. They told us that they were happy with the home, that staff knew their relatives well and understood their individual care needs. One described staff at the home as “extremely welcoming.” They told us that staff involved them with their relative’s care and kept them fully informed and up to date. We saw records that confirmed this in individual care files.

Other evidence

During the visit we looked at the care files of four people who lived in the home. We saw that the home had completed a detailed pre-admission assessment for each person. Essential information from all sources such as health and social care and family was recorded.

The care records showed that people and their representatives were involved in the planning and review of their care. Risks were assessed, recorded, and action taken to minimise them whilst recognising the individual’s right to take informed risks. People's preferences and wishes were recorded in the care records.

We saw that people and their relatives complete ‘life history’ documentation which provides staff with important information about the person’s life and their likes and dislikes.

We saw information in the care plans which helped staff to support people with making choices and decisions. This included information about whether the person was able to make their wishes known. In one care plan we read that the person was unable to express their needs; there was guidance for staff about the need to speak clearly and to observe for non-verbal signs of discomfort.