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Archived: Orton Manor Nursing Home

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Inspection report

Date of Inspection: 24 June 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive.

Reasons for our judgement

The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.

The home had set up a group called ‘Friends of Orton Manor’ which forged links with the local community. The members of this group wanted to ensure that people who used the service were still very much involved with the local community. For example, members of a local mother and toddler group and representatives from the local church had all recently visited the home to meet the people who live there. Minutes of recent meetings were seen during the inspection and we noted a wide variety of topics had been discussed including activities.

People were also given the opportunity to complete a customer satisfaction questionnaire. We saw that the manager had given survey forms to people and their relatives, as well as to staff members, to make comments about how the home was run. The manager showed us the results of the most recent survey. These showed people and staff were happy with how the home was run and the care that was provided. Some of the comments on the completed forms included, “I am pleased with the care my mum is receiving,” and “The staff always look well presented.”

The manager and staff undertook regular audits in a number of areas including health and safety, medication management, staff training, financial support to people who use services and food hygiene.

We saw that the home had been awarded a 'good' level of compliance for kitchen hygiene when inspected recently by the Department of Environmental Health.

Staff said they would be able to speak to management about any concerns they had and felt they would be listened to. They told us that there were regular staff meetings where they were kept up to date on current matters in the home. The manager told us they had a meeting structure which enabled different groups of staff to meet together and showed us the minutes of recent staff meetings held.