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Archived: Orton Manor Nursing Home

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Inspection report

Date of Inspection: 24 June 2013
Date of Publication: 11 July 2013
Inspection Report published 11 July 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 24 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

People and relatives we spoke with told us they had no concerns about the current staffing levels. One person told us, “The staff are great and are available when I need them.” Another person said, “There seems to be enough staff available and my needs are met.” One relative we spoke with told us, “I’ve noticed staff are available when we need them. We have no concerns at all.”

Our observations throughout the inspection demonstrated that staff engaged in a positive way with people. We saw people being supervised when they walked from one room to another and when a person needed assistance staff were on hand to help them.

There were 34 people using the service on the day of our inspection. The staff rotas demonstrated that there were six or seven care staff and two nurses on duty during the day and three care workers and one nurse were on duty at night. An activity organisor was also available during the day to assist people with leisure activities of their choice.

in addition to the care staff there were housekeeping, catering, administration and maintenance staff on duty on the day of our visit. The manager was supernumerary.

The staff we spoke with told us they felt supported in their role and they confirmed the staffing levels were sufficient to enable them to meet people’s care needs. One staff member told us, “The manager is very supportive to staff. The morale is good here now and we all work well as a team.” Another staff member told us, “I feel supported in my role. I have had training in all of the key areas and I think there are enough staff on duty so we can meet people’s needs.”

Discussions with staff and records showed that the service had a mix of staff with appropriate knowledge and skills to meet people's needs. Care staff were also supported to achieve a recognised qualification in health and social care. Staff spoken with confirmed that they received regular training updates. Staff told us they enjoyed the training and found it useful in supporting them to do their job. They also commented that they felt supported by the manager and senior staff at the home.