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Archived: Orton Manor Nursing Home

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All reports

Inspection report

Date of Inspection: 5 August 2011
Date of Publication: 18 October 2011
Inspection Report published 18 October 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Not met this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

Staff are respectful and enable people to make choices about their daily lives. However, personal care is not always given in private which does not uphold the dignity of people using the service.

User experience

People told us that their relatives or representatives had helped them to make a decision to come and live at the home. They said that the manager had visited them prior to their stay to establish their needs and preferences and to tell them about the home.

People told us they had some choice in how they spent their day. One person said, ‘I get up when I like and go to bed when I like. They take me outside when I want a cigarette.’

People said staff were approachable. One person told us the manager ‘does something about it’ if they raise any concerns.

People told us they were treated respectfully. We observed staff addressing people by their preferred names and they were discreet when asking about care needs.

However, we observed staff giving personal care to two people in a lounge area. Staff brought in bowls of water and towels. We observed staff helping people to shave and attending to their footcare after soaking their feet in water. People were not offered an opportunity to have this personal care given in the privacy of their room, or the use of screens. This does not support people's dignity.

Other evidence

The provider told us they carry out an assessment and meet with people before they come to live at the home. We saw that care records contained copies of the assessments of need for each person and indicated the support they required from staff. Records indicated where people were able to maintain their independence so that this could be supported in the home.

Staff were able to tell us about the needs of people and what they could do for themselves and what they needed support with.