Belvedere House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. People and their relatives told us they were treated well. One person told us, “It’s a good home, I like it here, I’m happy, staff are good to me.” Another person told us, “I’m fine here, all the staff are nice, I have no problems.” We observed staff to treat people with kindness and compassion throughout our inspection. It was evident staff knew people well and spent time talking with people about their past and their interests.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People’s care plans provided staff with detailed information on people’s life histories, preferences and relationships that were important to them. Staff were knowledgeable on how people liked to be cared for. We found arrangements were in place to ensure people could pursue their interests and beliefs. For example, people were supported to continue practicing their religion in accordance with their beliefs.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People were supported to maintain their independence; we found equipment and aids in place to ensure people could safely maintain independence choice and control. People told us they were supported by staff to maintain relationships with people who were important to them. Staff had a good understanding of ensuring people’s choices were respected. Staff told us, “People get up when they like, it's up to them.” And another staff member told us, “We are led by what the residents want to do.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We found equipment in place that people had consented this maximised people’s safety by alerting staff to their movements. People told us staff were responsive to their needs both during the day and night. We observed staff to be alert to people’s needs throughout our inspection. We observed staff to provide prompt assistance and reassurance to people when needed.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff told us they felt supported in their roles. One staff member told us, “[Manager] is great, they are very involved with the residents.” And another told us, “The managers are really helpful and friendly, I know I could go to them with anything.” We saw evidence that staff had regular supervision sessions and team meetings where staff had opportunities to raise any concerns. We found that systems were in place which recognised and celebrated staff’s achievements.