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Browncross Healthcare Limited (Domiciliary Services) Good

Inspection Summary

Overall summary & rating


Updated 1 June 2019

About the service: Browncross Healthcare Limited (Domiciliary Services) is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older people and younger disabled adults. At the time of the inspection they were supporting 61 people in the London Boroughs of Bexley, Barking and Dagenham and Camden. This included reablement care for a period of up to six weeks and urgent discharge to access care, where people received support immediately after being discharged from hospital.

People’s experience of using this service:

People and their relatives were positive about the caring nature of their regular care workers.

People told us staff were sensitive when providing personal care which helped them to feel comfortable and ensured their dignity was respected.

People and their relatives felt the service was personalised and the provider listened to them if they had any concerns. With reablement and urgent discharge care, the provider tried to be as flexible as possible to meet their needs.

People were given regular opportunities to give feedback about the service and felt the provider was approachable. Issues were discussed across the organisation as a learning opportunity and the provider had been proactive in addressing areas that needed improvement.

People were cared for by staff who felt valued and supported in their role. Care workers spoke positively about the support they received and how they were encouraged to improve the quality of care.

The provider worked closely with a range of health and social care professionals to ensure people received effective care and support. Staff had demonstrations from occupational therapists to help with safe moving and handling procedures.

Rating at last inspection: At the last inspection the service was rated Good. (Report published 5 May 2017).

Why we inspected: This was a planned comprehensive inspection based on the outcome of the previous inspection. We had been in regular contact with the provider to monitor the size of the service.

Follow up: We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 1 June 2019

The service remained Good.

Details are in our Safe findings below.



Updated 1 June 2019

The service remained Effective.

Details are in our Effective findings below.



Updated 1 June 2019

The service remained Caring.

Details are in our Caring findings below.



Updated 1 June 2019

The service remained Responsive.

Details are in our Responsive findings below.



Updated 1 June 2019

The service remained Well-led.

Details are in our Well-led findings below.