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Inspection Summary


Overall summary & rating

Good

Updated 25 July 2019

About the service

Beacher Hall Care Home provides residential nursing care for younger people with acquired brain injuries and some older people. The service can provide accommodation with personal care for up to 70 people. At the time of our inspection there were 67 people living in the home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People's experience of using this service

We found that people were safe care because their risks were managed effectively. Risk assessments demonstrated that people’s identified risks had been assessed and were being managed safely and reviewed regularly. We found that medicines were administered safely, and records demonstrated that people has received their medicines as prescribed. Staff medication training competency were up to date. Required learning was identified from accidents and near misses.

People’s needs were assessed regularly, reviewed and updated. People, relatives and professionals consistently told us the staff delivered care in accordance with their assessed needs. People were supported by well trained staff.

People experienced positive relationships with staff who treated them with kindness in their day-to-day care. Staff consistently treated people with dignity and respect and maintained their privacy.

People experienced person-centred care. Care plans were personalised and contained lots of detail around people’s interests and preferences. People had access to activities and the necessary support to follow their interests

The registered manager, deputy manager and staff consistently placed people at the heart of the service and clearly demonstrated the caring values and ethos of the service. The quality of the service was monitored through robust clinical governance processes. The service had built up working relationships with community partners.

The home was undergoing a refurbishment programme at the time of our inspection. Further improvements were needed. Bathrooms were in the process of being updated at the time of inspection. There were some mixed views from staff about the approachability of the management team, but the management had put actions into place to improve this. They had introduced anonymous feedback forms for staff to complete.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at the last inspection

At the last inspection the service was rated Good (published 2 December 2016).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We did not identify any concerns at this inspection. We will therefore aim to re-inspect this service within the published time scale for services rated good. We will continue to monitor the service through the information we receive.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 25 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 25 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 25 July 2019

The service was caring.

Details are in our effective findings below.

Responsive

Good

Updated 25 July 2019

The service was responsive.

Details are in our effective findings below.

Well-led

Good

Updated 25 July 2019

The service was well-led.

Details are in our effective findings below.