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Archived: Warrens Hall Care Home Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 5 May 2016

This inspection took place on 16 March 2016 and was unannounced.

At our last inspection in January 2014 the provider was meeting all of the regulations that we assessed.

Warrens Hall is registered to provide accommodation for up to 40 older people who require nursing or personal care. On the day of our inspection 40 people lived at the home.

There was a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People living in the home told us that they felt safe and that they were supported by staff who knew them well. Staff had been trained to recognise different types of abuse and were confident that if they raised any issues then the appropriate action would be taken.

We found that both the registered manager and the staff group knew the needs of the people living at the home and how to support them.

The provider had a suitable number of staff on duty with the skills, experience and training in order to meet people’s needs. Staff had access to a range of training to provide them with the level of skills and knowledge to deliver care safely and efficiently.

Medicines were stored and secured appropriately. People told us that they received their medicines on time and that staff responded to their needs in a timely manner.

Staff obtained consent from people before they provided care. The registered manager and staff all had an understanding of the Mental Capacity Act (2005) and were able to give a good account of what a Deprivation of Liberties Safeguard (DoLS) meant for people who were subject to them.

People were supported to eat and drink enough to keep them healthy and were offered choices at mealtimes. Staff were aware of people’s individual dietary needs and how to support people to maintain their independence. People were supported to access a variety of healthcare professionals to ensure their health care needs were met and were assisted to see their GP as and when required.

People living at the home and their relatives told us that they felt the staff were very kind and caring. People were supported to main relationships and develop new friendships. Relatives told us they found the registered manager and the staff group very welcoming and approachable.

Staff were aware of people’s likes and dislikes and how people preferred to spend their day and what was important to them. People enjoyed taking part in a number of activities that were planned each week and were asked how they would like to spend their time.

People and their relatives told us that they had not had to raise any formal concerns or complaints but if they did, they knew who to speak to and were confident that they would be dealt with satisfactorily.

People living at the home, their relatives and staff alike, all thought that the home was well-led. They all spoke positively about the registered manager and the staff group.

There were a number of quality audits in place to assist the registered manager in assessing and reviewing the delivery of care in the home.

Inspection areas

Safe

Good

Updated 5 May 2016

The service was safe.

People were supported by staff who knew how to keep them safe from abuse and harm.

Staff were safely recruited to ensure their suitability and prevent people being placed at the risk of harm.

People received their medicines as prescribed and when they needed them.

Effective

Good

Updated 5 May 2016

The service was effective.

Staff were trained and supported to ensure they had the skills and knowledge to support people appropriately and safely.

People were supported to have enough food and drink and staff understood people’s nutritional needs.

The registered manager and staff understood the principles of the Mental Capacity Act 2005 (MCA).

People were supported to maintain good health and had access to a number of healthcare services.

Caring

Good

Updated 5 May 2016

The service was caring.

People told us they were cared for by staff who were kind and caring.

People felt listened to and were supported to make their own decisions.

People’s privacy and dignity was maintained.

Responsive

Good

Updated 5 May 2016

People were cared for by staff who knew their needs, likes and dislikes.

People were supported to take part in a variety of group or individual activities.

People were confident that if they had any concerns or complaints that they would be listened to and acted on

Well-led

Good

Updated 5 May 2016

The service was well led.

People spoke positively about the registered manager and staff group and considered the service to be well led.

Staff felt well supported and well trained to do their job.

Staff were confident that if they raised any concerns, that they would be listened to and dealt with appropriately.

There were a number of quality audits in place to enable the manager to assess the quality of the care provided.