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Archived: Warrens Hall Care Home Good

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All reports

Inspection report

Date of Inspection: 7 September 2012
Date of Publication: 14 February 2012
Inspection Report published 14 February 2012 PDF


Inspection carried out on 7 September 2012

During a routine inspection

We spoke with people who told us that they were involved in their care. We heard from a relative that the registered manager had gone through the care plan with them. We heard from people that staff �went through the care plan� and �staff sit down and talk to me�. Another person told us that �someone will speak to me to see how I�m getting on�.

One person told us that no-one had gone through their care plan but they told us they were not interested in discussing their care. The person told us that staff had chatted to them about their likes and dislikes.

People told us that they were able to have their own things in their rooms such as pictures or photographs. A person told us that it was �like home, love my room, its comfortable�.

People told us that that the meals were good and one person told us that �you have a choice of meals, 2 choices usually, but if you ask they will give you what you want�.

People told us that they were given questionnaires to fill out and had been invited to residents� meetings.

People said the staff �are very good to me, consider it home� and that staff are �good are responding to needs�.

People also told us that staff met their needs and one person told us that they were �given food to easily swallow�.

We saw that people were well presented, clean and looked content at the time of our visit.

A relative told us that their relative living at the home was �clean and well looked after� and was �happy with the home�. Another relative told us that they were �happy with the care given and made to feel welcome�.

A person living at the home told us that the �staff are very good to me, I consider it home�.

People told us that there were different activities available to them and that the activity co-ordinator would get them involved. We saw that people had made personalised Christmas cards with the activity co-ordinator.

People told us that they �had no concerns and felt safe� and �the manager is approachable�. People also told us that if they did have any concerns then they felt comfortable to speak to the staff about them.

Relatives told us that they also had no concerns about their relatives and were confident that they were safe.