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Inspection Summary


Overall summary & rating

Good

Updated 11 December 2019

The Priory Care Home is a purpose-built care home providing personal and nursing care for up to 52 older people and people with physical disabilities. Forty-eight people lived at the home during our inspection visit.

People's experience of using this service and what we found

People received extremely personalised and responsive care from staff they knew and trusted. People’s achievements were celebrated which clearly had a positive impact on their lives. Staff were innovative and used creative ways to ensure people’s desired outcomes were achieved. People received excellent care at the end stage of their lives and the staff team worked in partnership with health and social care professionals to achieve this.

People's needs were assessed before they moved into the home and people and their relatives were treated as active partners in their care. Animal therapy was used at the home with positive effect and staff were the extra mile to ensure people had opportunities to try new things. People were actively supported and encouraged to maintain links with people that mattered to them and people in their local community.

Staff supported people in the least restrictive way possible and in their best interests; the policies and systems in place supported this practice. People had choice and control over their lives and were treated well by staff who were committed to achieving equality. People’s right to privacy was respected and their care was provided in a dignified way. People’s independence was promoted.

People felt safe living at the home and safeguarding procedures protected them from harm. Risks associated with people's care and support were assessed. Detailed risk management plans helped staff to manage and reduce risks. Staff were recruited safely. Enough staff were on duty to provide safe care during our visit. Staff were trained and were competent to carry out their roles effectively.

People were happy with the cleanliness of their home and infection control measures were effective. The environment continued to meet people's needs.

People knew how to complain, and we received positive feedback about the leadership of the service and the visibility of the management team. Quality assurance processes and the results of regular audits demonstrated good governance and effective risk management. People’s feedback was gathered and used to drive continual improvement. Lessons were learnt when things went wrong, and learning had been shared with staff team to prevent reoccurrence.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 8 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 11 December 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 11 December 2019

The service was effective.

Details are in our Effective findings below.

Caring

Good

Updated 11 December 2019

The service was caring.

Details are in our Caring findings below.

Responsive

Outstanding

Updated 11 December 2019

The service was exceptionally responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 11 December 2019

The service was well-led.

Details are in our Well-Led findings below.