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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 24 August 2013
Inspection Report published 24 August 2013 PDF


Inspection carried out on 13 August 2013

During a routine inspection

We started our inspection at 1.30pm and finished at 7.40pm. During this time we spoke with five people who used the service, five relatives and friends of people, six staff and the deputy manager.

People living at The Priory told us,

"I love's a lovely place".

�The care is very good indeed�all the carers seem to care".

�It�s very relaxing, and they (staff) show concern�.

Relatives told us,

�They�ve all been lovely here�care staff have made every effort with x�.

�Smashing�I think x is really well looked after here�.

We looked at food and nutrition. The service provided people with a good menu tailored to their wishes and nutritional need.

We looked at the care and treatment provided to people. We observed staff providing care in a friendly and caring way. Staff knew the needs of people they were supporting, and care plans reflected the care being provided. People provided with a range of activities to meet their needs.

We looked at staffing levels. We were satisfied there were sufficient staff to meet the needs of people living at The Priory.

We asked staff if they felt supported to do their job. Staff told us they were given good training, and good support from the management team.

We looked at maintenance records and equipment checks. We were satisfied that staff were undertaking appropriate and timely checks on the building, electrics, water, gas, and on equipment used by people to keep them safe.