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Inspection report

Date of Inspection: 20 November 2012
Date of Publication: 18 December 2012
Inspection Report published 18 December 2012 PDF

Overview

Inspection carried out on 20 November 2012

During a routine inspection

We spoke with four people who lived at The Priory and six visitors. The majority of people we spoke with were very satisfied with the care they or their loved one received. Typical comments included:

�I can�t praise staff highly enough, they put you at ease, they make you comfortable.�

�As a family we think it�s great, x is far more relaxed then x has been in years.�

�They look after me very well and have pulled me around from where I was.�

We noted the service had a full and varied programme of activities on offer for people. During our visit we observed people taking part in activities and enjoying the experience.

We observed staff working well with each other and having fun with people living at the home. We also observed staff being gentle and kind to very sick people.

We looked at how the service managed medication. We were satisfied it was managed competently and people were safe.

We saw good recruitment systems in place to ensure staff are safe to work with people. We noted some gaps in staff files of information required by Schedule 3 of the Health and Social Care Act 2008.

We looked at how the service responded to any formal and informal complaints. We were satisfied complaints were taken seriously and responded to in a timely way.