Manley Court Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

People were receiving a service that met their care and support needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in their needs. People’s care plans were person centred and reflected their individual preferences, life histories and wishes. Staff worked effectively with health and social care professionals to ensure people received care and treatment that met their needs and wishes when required. A relative told us they and their whole family were involved in planning for and reviewing their loved one care needs. Another relative commented that any changes to their loved one’s care was discussed with them, and they believed this was best practice.

Staff worked effectively with health and social care professionals to ensure people received joined up care provision and continuity. Health and social care professionals visited the service on a regular basis to respond to people’s care and support needs. These included a GP, district nurses and the local hospice amongst others. Records showed that staff referred people to other professionals when required.

People and their relatives were provided with information about the service and other services they could access in formats that met their needs. The manager told us information could be provided to people in large print when required. In some cases, family members helped with communication and some staff spoke the same language as people using the service.

There were systems to enable people using the service and their relatives to speak up. We saw the minutes from recent residents and relative’s meetings and action plans from surveys. Issues discussed at the last residents and relatives meeting included for example activities and outings, the quality of food, resident of the day and fire drill procedures. Actions from the resident survey included reviewing meal planning and exploring diverse meal options.

Staff made sure that people could access the care, support and treatment they needed when they needed it. People had access to external professionals and staff held frequent meetings with the local GP practice to discuss people's health needs. Staff contacted emergency services when required, and people had access to a range of professionals, such as speech and language therapists and dieticians.

A member of the CHIT told us some units had nurses that were very competent in their roles, they understand how CHIT worked, they knew people well and went out of their way to support people who might be deemed to have behaviours that challenge.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this. People’s diverse needs and wishes were assessed, documented and respected. The provider had an equality and diversity policy and procedure in place and staff had received training to understand this.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life. People had care plans and records in place about their wishes and decisions at the end of their lives. Staff worked closely with a local hospice to assess and plan ensuring people’s needs and wishes were respected. Nurses and senior staff had received relevant training to ensure they knew how to provide dignified, comfortable and pain free care whenever possible.