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Havelock Court Care Home Good

Inspection Summary

Overall summary & rating


Updated 1 April 2020

About the service

Havelock Court Care Home is a care home providing personal and nursing care for older people. The service can support up to 58 people. There were 47 people using the service during the inspection. The provider is Bupa Care Homes (ANS) Limited and the home is situated in the Brixton area of London.

People’s experience of using this service and what we found

People told us living at the home was enjoyable, and a nice experience. The staff thought it was a good place to work. People using the service and staff we spoke with thought the home was also a safe place to live and work in. People had any risks to them assessed, which enabled them to take acceptable risks and enjoy their lives, whilst living safely. The home reported, investigated and recorded accidents and incidents and safeguarding concerns. There were suitable numbers of appropriately recruited staff to meet people’s needs. Medicine was safely administered.

The home met people’s equality and diversity needs, and people said they had not experienced discrimination against them. At the last inspection the mental capacity assessments, carried out by the service, were not completed appropriately and a recommendation was made. At this inspection we found the mental health capacity assessments were appropriately completed.

Staff who were well-trained and supervised, spoke to people in a clear way that they could understand. Staff encouraged people to discuss their health needs, and people had access to community-based health care professionals, as well as the staff team. People were protected, by staff, from nutrition and hydration risks and they were encouraged to choose healthy and balanced meals that also met their likes, dislikes and preferences. At the last inspection call bell alarms were not responded to in a timely way and a recommendation was made. At this inspection call bell alarms were responded to in a timely way. The premises were adapted to meet people’s needs and transitioning between services was based on people’s needs and best interests.

The home had an atmosphere that was warm and welcoming. Staff were friendly and provided care and support in a way that people liked. The staff we spoke to were caring, compassionate and we saw positive interactions taking place between people and staff throughout our visit. Staff respected people’s privacy, dignity and confidentiality and encouraged and supported them to be as independent as possible. Advocates were available to people, as required.

Staff provided people with person-centred care and their needs were assessed and reviewed with them and their relatives. They did not experience social isolation, had choices, and pursued their interests and hobbies. People were provided with information, to make decisions and end of life wishes were identified and respected. Complaints were investigated and recorded.

The home’s culture was open and honest with transparent management and leadership. There was a clear organisational vision and values. At the last inspection we found that the quality assurance processes in place were not always effective and the concerns we identified were not found during the auditing processes. At this inspection service quality was reviewed, areas of responsibility and accountability established, and any quality shortfalls were identified and actioned. Records were kept up to date and audits regularly carried out. Good community links and working partnerships were established and registration requirements met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at the last inspection and update

The last rating for this service was requires improvement (published 14 February 2019).

Why we in

Inspection areas



Updated 1 April 2020

The service was safe.

Details are in our safe findings below.



Updated 1 April 2020

The service was effective.

Details are in our effective findings below.



Updated 1 April 2020

The service was caring.

Details are in our caring findings below.



Updated 1 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 April 2020

The service was well-led.

Details are in our well-Led findings below.