1 March 2013
During a routine inspection
The patients we spoke with told us they were happy with their care and treatment at the service. They said that all the staff were helpful and treated them well. The provider monitored patient's health. They made sure any care and treatment provided was in line with professional guidance.
The patients we spoke with told us that they were happy with how their medication was handled and that all the aspects of taking the medication prescribed were always fully explained to them. We found that the provider handled, recorded and stored medication appropriately but that checks on their stored medication were not always undertaken at a consistent time.
The provider made appropriate checks to ensure that all the staff were both qualified and skilled to provide care and treatment that met patients needs.
The provider had records for both staff and patients that were fit for purpose and up to date. Records were stored appropriately to ensure their confidentiality.