Homestead Care Service Limited

Updated 4 June 2026

Homestead Care Service Limited is a domiciliary care agency providing personal care and support to people living in their own homes. Not everyone using the service receives regulated activity; the CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.

This service provides support to older people and people living with dementia, physical disabilities, mental health conditions and sensory impairments. At the time of this assessment,100 people were being supported with regulated activity.

We carried out this assessment on 16 June 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff followed the principles of the Mental Capacity Act 2005 and supported people to be involved in decisions about their care in ways that suited them.

People who used the service were safeguarded from the risk of abuse and received support from staff who were appropriately trained and well supported in their roles. A person said, “I feel safe when the carers are here.” A relative told us, “[Person] is safe with the carers that visit.”

Risks to people’s health, wellbeing, and safety were identified and managed effectively to help them remain as safe and independent as possible. Staff we spoke with were aware of the risks associated with caring for people and what to do to ensure people were safe. For example, a staff member told us how they helped a person who was at risk of falling.

Robust systems were in place to ensure the safe management of medicines. A person told us, “When the carer come, they remind me to take my tablets.”

The management team investigated and identified the root cause of accidents and incidents to avoid or minimise reoccurrence. This helped to ensure people remained as safe as possible.

Staffing levels were sufficient to meet people's needs and provided personalised care and support.

Staff demonstrated a good understanding of people’s needs, preferences, and personal circumstances, enabling them to build positive and trusting relationships.

The service promoted an open, inclusive, and person-centred culture. Staff, people using the service, relatives, and external professionals were encouraged to contribute to the ongoing development and improvement of the service.

The provider maintained strong links with the local community and partner organisations to support a coordinated approach to care.

Effective quality assurance and governance processes were in place to monitor performance and drive continuous improvement.

Updated 4 June 2026

People and their relatives were positive about the care and support provided by staff. They also told us that the management team were accessible and friendly.

People said they were happy with the staff and the support being offered. They were aware of how to raise issues of concern with the service. A person said, “I never had to complaint, but know who to contact if I need to.” Another person told us, I am very happy with the group of carers, they are very helpful to me.”

People told us they felt safe using the service and did not have any concerns on the way staff supported them. A person said, “It is a very good agency, the staff are always very kind and caring.” A relative told us, “I am happy with Homestead, we are very happy with carers, they are very good.”

People told us that the staff were knowledgeable and knew how to care for them. They were cared for by staff who were supported to deliver care and support people safely and to an appropriate standard. A person told us, “The carers know what they are doing.”

The provider had a training programme in place for all staff to complete whilst they were employed at the service. A staff member said, “We have regular training and this helps me to care for clients in a safely.”

Staffing levels were planned so that people had consistent support from staff who they knew well. People told us they received the same staff or group of staff. A person said, “[Staff] comes regularly to see me, unless they are on leave or not well.”

Staff had a good understanding of the care needs of people they supported and knew what people did and did not like and what support they needed. People were able to make choices about their day-to-day care for example, if they wanted to have a wash instead of a bath or shower.

Care plans were on electronic format, staff had access to them on their smartphones. This meant any changes in people’s needs were shared immediately so staff were kept up to date on information about people they cared for. A staff member told us, “We get updates regularly about our clients.”

People and relatives spoke positively about how the service was run, and the management team welcomed suggestions for improvement. The provider sought the views of people using the service and their relatives through different ways, which included completing satisfaction surveys and home visits. We saw the information received was analysed to improve the quality of the service provided.

We saw the service had received a high number of compliments from people who used the service such as “I want to say a massive thank you to all carers for the amazing job they do, completely fearless during these difficult times, I do not take anything for granted and cannot thank you enough for everything you do for me,” and “I want to say how happy I am with the service my [Relative] is receiving. It is making the world of difference to them and therefore our family, they feel truly cared for. You have an amazing team,.” and “I would like to thank all of the Homestead carers and office staff for all your hard work looking after my [relative]. You do an absolute, fantastic job and I would like to say a big thank you. I do not know what our family would have done without Homestead”.

People said they could contact the office staff at any time. A person told us, “Someone from the office came to see me to check if everything was ok.” A relative mentioned that they completed regular satisfaction surveys and they were kept updated informed about the care and support their loved ones received.