Tamarix Lodge - Care Home

Updated 21 July 2025

Date of assessment: 29 July 2025 to 5 September 2025, including site visits on 29 July and 12 August. Tamarix Lodge- Care Home is a care home that was providing personal care to 30 older and younger people, including people who were living with dementia, at the time of the inspection. This assessment was carried out in response to concerns relating to delays in seeking medical attention when people’s health had deteriorated and inappropriate care and support for certain health conditions.

During the assessment we identified a lack of awareness among staff and management regarding the risks associated with individuals’ health and support needs. Risks were not consistently recognised or managed in a proactive way to ensure people’s safety. Care records and risk assessments often contained conflicting information and lacked sufficient detail to evidence that medical attention had been sought in a timely manner when people required it.

Staff deployment did not always support people to receive effective responsive care. Monitoring records relating to people’s care lacked information and was not always consistently completed or reviewed or clear about any follow up action taken.

Systems in place to monitor the quality of the service did not always contain sufficient detail or operate effectively to drive improvements at the service. This was due to a lack of oversight from the management.

Updated 21 July 2025

We spoke with 4 people living at the service and gained feedback from 6 relatives. We used this to help us assess and understand how people’s care needs were being met. In addition to this, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Staff did not respond promptly to people’s needs. The lunchtime experience on the first day of the assessment was poor and there was a lack of activities for people to engage with. We observed people sat in communal areas for long periods of time without staff interaction.

People told us they could speak to the staff if they had any concerns or worries and felt comfortable raising concerns.

Relatives had confidence in the staff and told us their loved ones were supported to manage their care, support and health needs by staff who knew them well.