Red House - Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

Records we reviewed showed good levels of detail, including personalised ‘about me’ information and detailed condition-specific guidance. A relative confirmed, “We were involved with the care plan, and it has been reviewed.”

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

The service identified and provided bespoke staff training in response to health needs when required.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Specific instructions, for example, relating to falls guidance linked to blood thinners were detailed as required. A family member told us, “They (staff) monitor [Name’s] food and fluid intake.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

One relative confirmed, “They (staff) ring us to get consent, for example, for vaccinations.” Staff sought people’s verbal consent before delivering any care. For example, we observed a staff member supporting someone to clean their spectacles saying, “Can I have your glasses?”