Red House - Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

One person who told us, “They (staff) look after me very well.” We observed warm, unhurried interactions. People had clearly developed close relationships with staff and all interactions were warm and good-humoured. One staff member recognised someone was sticky from eating a cake, they knelt in front of the person and gently said “I’ve come to help you. You’ve really enjoyed that.” After asking permission to clean their glasses they said, “Let’s pop them goggles back on!”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The environment reflected people’s choices, people had chosen colours and themes for the decoration throughout most of the home. We discussed with the registered manager how choice could be improved during the dining experience for people living with advanced dementia. The registered manager confirmed this would be reviewed.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.