The Care Quality Commission

Archived: Hare Lodge

57 Harebeating Drive, Hailsham, East Sussex, BN27 1JE (01323) 849913

Provided and run by:
Caring Homes Healthcare Group Limited

All Inspections

28 November 2012

During a routine inspection

We used a number of different methods, including SOFI, to help us understand the experiences of people using the service, because people using the service had complex needs which meant they were not able to tell us their experiences.

We found that care plans clearly documented the needs of people and how they should be met. Care was based on the individual needs of people and where appropriate, specialist advice for example from district nurses, was obtained.

There was a complaints procedure in place and there was evidence that this was used. However, complaints were not always thoroughly investigated or responded to in a timely manner.