This service is rated as
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Oviva UK Ltd as part of our inspection programme, and to rate the service. Oviva UK Ltd is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Oviva UK Ltd provides a range of interventions, for example, adult nutrition support, paediatric cow’s milk allergy service and diabetes prevention programme support. These are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.
One of the doctors working in the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Two people provided feedback about the service by speaking with us and their comments were positive. They felt that staff were supportive, thoroughly understood their needs and motivated them. In addition, they appreciated the variety of information available.
Our key findings were:
- Robust quality assurance systems ensured that the service was being continually monitored and improved.
- A proactive approach to anticipating and managing risks to people who use the service was embedded and recognised as the responsibility of all staff.
- People without access to smart phones or where English was not their first language were supported to access the service.
- Leaders were knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges and were addressing them.
- The provider had a dedicated team who encouraged staff to share innovative ideas for the improvement of the service.
We saw the following outstanding practice:
The provider had undertaken a study and shared the outcome data at a national obesity conference.
Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA
Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services