The Care Quality Commission
  • Doctor
  • Independent doctor

Oviva UK Ltd

Overall: Good read more about inspection ratings

Runway East, 20 St. Thomas Street, London, SE1 9RS 07367 577109

Provided and run by:
Oviva UK Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Oviva UK Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Oviva UK Ltd, you can give feedback on this service.

25 October 2022

During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Oviva UK Ltd as part of our inspection programme, and to rate the service. Oviva UK Ltd is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Oviva UK Ltd provides a range of interventions, for example, adult nutrition support, paediatric cow’s milk allergy service and diabetes prevention programme support. These are not within the CQC scope of registration. Therefore, we did not inspect or report on these services.

One of the doctors working in the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Two people provided feedback about the service by speaking with us and their comments were positive. They felt that staff were supportive, thoroughly understood their needs and motivated them. In addition, they appreciated the variety of information available.

Our key findings were:

  • Robust quality assurance systems ensured that the service was being continually monitored and improved.
  • A proactive approach to anticipating and managing risks to people who use the service was embedded and recognised as the responsibility of all staff.
  • People without access to smart phones or where English was not their first language were supported to access the service.
  • Leaders were knowledgeable about issues and priorities relating to the quality and future of services. They understood the challenges and were addressing them.
  • The provider had a dedicated team who encouraged staff to share innovative ideas for the improvement of the service.

We saw the following outstanding practice:

The provider had undertaken a study and shared the outcome data at a national obesity conference.

Dr Sean O’Kelly BSc MB ChB MSc DCH FRCA

Chief Inspector of Hospitals and Interim Chief Inspector of Primary Medical Services