During an assessment under our new approach
Date of Assessment – 20, 21 and 22 January 2026. Oviva UK Ltd is an independent health provider that provides outpatient and community services to NHS patients, predominantly relating to provision of support for people over the age of 18 with diabetes and obesity. The service provides patient care for NHS integrated care boards (ICBs) across England. Many of the services that are provided by Oviva UK Ltd are not within the scope of CQC registration.
This inspection was of Oviva UK Ltd’s Tier 3 weight management service for patients living with obesity, which is the only service that they currently provide that is in scope of CQC registration. This service is for the prescribing of weight loss medicine to people, combined with diet, exercise and mental health support from healthcare professionals. The service is only available by referral from an NHS GP, with criteria for referral set by individual ICBs. These criteria vary depending on the geographical area in which the person was based, but typically included body mass index and comorbidities.
The service is provided via a digital platform and application. The service had a central serviced office, but all services, both clinical and administrative were undertaken remotely. There were no clinical premises for those services that were in scope of CQC registration.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. There was a culture of continuous improvement with staff given time and resources to try new ideas.