Swallowdale

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The staff team were exceptional at making sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs. People were supported to achieve meaningful outcomes such as employment and make improvements in mental well-being, increased independence and greater involvement in their local communities. A relative told us, “[My family member] has got a keyworker who takes them to football matches, their social life is off the scale, great.” People and relatives spoke highly of the care provided and the positive difference the service had made to people's lives. Relatives often used the term, ‘Above and beyond’ when referring to the care staff gave and referred to staff as, “Like extended family.” Staff promoted dignity, privacy and respect while encouraging people to make choices and remain in control of their daily lives. Restrictions were kept to a minimum and people were supported to live as independently as possible

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.