Swallowdale

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question as good. At this assessment the rating has remained as good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Supporting people to live healthier lives during this assessment. The score for this quality statement is based on the previous rating for Effective.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. A relative described how staff explored different ways to better understand and monitor their family member’s seizures. After identifying a specialist watch that recorded seizure activity, staff worked with healthcare professionals to share the evidence gathered. This led to a review and change of the person's medicines, resulting in fewer seizures and a significant improvement in their wellbeing and quality of life. One professional told us, “I have worked with the staff at Swallowdale for many years and they have managed particularly tricky clinical situations. I have always found the staff to be very supportive and really good at updating me on the progress of [people] who are unwell. I am very pleased with their help and support and our professional relationship.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.