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Community Support Services Outstanding

Inspection Summary

Overall summary & rating


Updated 3 May 2019

About the service: Community Support Services is a domiciliary care agency (DCA). The service provides personal care for adults who have a learning disabilities or autistic spectrum disorder living in their own home in the community. At the time of our inspection the service supported 19 people who received personal care support.

The service had been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and autism to live meaningful lives that include control, choice and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

People’s experience of using this service: People were at the heart of their care and involved in the planning of their support. Their preferences were always considered and each person was treated as an individual. Their physical, social, emotional and spiritual needs were always valued and respected by staff.

Strong community links were established. Staff worked with people to promote inclusion with community groups with the goal of achieving the best possible outcomes for people. Their choices and wishes were recognised and people were actively encouraged to share their views and give feedback regarding their support.

People and their relatives consistently told us staff were caring and always showed kindness and compassion.

People were truly placed at the centre of the service and were consulted on every level. Staff worked in respectful ways to maintain people’s privacy and dignity. Staff were motivated and demonstrated a clear commitment to providing dignified and compassionate support.

People using the service received exceptional care from a well-led service. There was a truly holistic approach to assessing and delivering care and support. Support plans were personalised and recorded specific information about what was important to each individual.

The registered manager demonstrated a strong and supportive leadership style. They led by example and promoted a culture of team work and inclusion for all. Staff felt valued and demonstrated the provider’s values.

The service was outstanding in supporting people to ensure they were safe within their own homes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this.

More information is contained in the detailed findings below.

Rating at last inspection: At the last inspection in July 2016 the service was rated good.

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 3 May 2019

The service was exceptionally safe.

Details are in our Safe findings below.



Updated 3 May 2019

The service was effective.

Details are in our Effective findings below.



Updated 3 May 2019

The service was exceptionally caring.

Details are in our Caring findings below.



Updated 3 May 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 3 May 2019

The service was exceptionally well-led.

Details are in our Well-Led findings below.