Archived: Stockton Lodge Care Home

Harrowgate Lane, Stockton On Tees, Cleveland, TS19 8HD (01642) 617335

Provided and run by:
Southern Cross Home Properties Limited

Important: The provider of this service changed. See new profile

All Inspections

10 August 2011

During a routine inspection

Most people who use the service said they were satisfied with the care and support they experienced and felt their health and welfare needs were being properly addressed and appeared comfortable living at Stockton Lodge. Most people said they could talk to staff about their concerns. Relatives and friends were made welcome and could visit at any reasonable time. Most people said they enjoyed the food, finding it varied and satisfying, with quite good choice. However, some people who use the service expressed concern about the attitude and conduct of some members of staff. One person said that staff had favourites and some people could be made to feel like an outsider.