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Archived: Linford Homecare Good

The provider of this service changed - see new profile

Reports


Inspection carried out on 22 January 2016

During a routine inspection

This inspection took place on 22 and 25 January 2016 and was announced.

Linford Homecare is a domiciliary care agency registered to provide the regulated activity of personal care. The agency provides personal care for adults with learning and physical disabilities and older people, including people living with dementia. At the time of our visit there were 13 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff were trained in how to protect people from abuse and harm. They knew how to recognise signs of abuse and how to use the whistleblowing procedure. Risk assessments were centred on the needs of the individual and any potential risks to people had been identified. We saw that risk management plans had been completed to enable them to live as safely and independently as possible. There were safe recruitment procedures in place. All staff were subject to a probation period and to disciplinary procedures if they did not meet the required standards of practice. Rotas showed there were sufficient numbers of staff available to meet people’s care and support needs. Medicines were stored, administered and recorded safely and correctly. Staff were trained in the safe administration of medicines and maintained relevant records that were accurate.

People told us and records confirmed that all of the staff received regular training in mandatory subjects. In addition, we saw that specialist training specific to the needs of people using the service had been completed. This had provided staff with the knowledge and skills to meet people’s needs in an effective and individualised way. People’s consent to care and treatment was sought in line with current legislation. People told us that with support from staff, they received a wholesome and balanced diet. As part of their independent living skills and development, some people were supported to prepare and cook their own meals. People told us their food was varied with options always available. There were regular reviews of people’s health and the service responded immediately to people’s changing needs. People were assisted to attend appointments with various health and social care professionals to ensure they received care,

The staff team were passionate about providing a service that placed people and their families at the very heart of their care. Without exception, people and relatives praised the staff for their caring, compassionate and professional approach. Everyone we spoke with said that staff went over and beyond what was expected of them and they were like family. Staff were exceptional in enabling people to remain independent and had an in-depth appreciation of people’s individual needs around privacy and dignity.

People received care that was responsive to their needs and centred around them as individuals. Their needs were assessed and care plans gave clear guidance on how they were to be supported. Records showed that people and their relatives were involved in the assessment process and review of their care. The service had an effective complaints procedure in place and we saw appropriate systems for responding to any complaints the service received. Staff were responsive to people’s worries, anxieties and concerns and acted promptly to resolve them.

People receiving support, relatives and staff consistently told us that the service was well run and provided positive leadership. There was stable and positive leadership that inspired staff to provide high quality care to people. People and their relatives were able to make suggestions and actions were taken as a result. Quality monitoring procedures were in place an

Inspection carried out on 20 September 2013

During a routine inspection

We spoke with four people who used the service who all confirmed that the agency provided a very reliable service. They said �the service you get is excellent�, �the staff are great, they are very friendly, polite and do a really good job�. All people confirmed that the care workers arrived on time and stayed for the full period of time, they told us they never felt rushed and the care workers always respected their privacy and dignity. They also told us the registered manager personally introduced new members of staff to them.

People told us that the manager regularly visited them at home to review and discuss any changes to their personal care needs. This gave people using the service, their carers or relatives the opportunity to discuss any problems they may have or suggest areas for improvement to the service.

We found that people�s preferences and daily routines were recorded within their individual care plans and the care plans had sufficient information to inform on people's personal care needs. We saw that staff recorded upon each visit the personal care and support they had provided for the person.

We found that staff received regular supervision, annual appraisals of their performance and were provided with training to ensure they could do their work safely and effectively.

Inspection carried out on 1 October 2012

During a routine inspection

We carried out telephone surveys with three people who used the service to seek their views on the standard of service they received from the agency.

The people we spoke with told us the care staff were very reliable and knew their job. We received the following comments from people who used the service. �I have no complaints, I completely trust the staff�. �The manager really looks after the staff and the clients, this creates a positive circle�.

The people we spoke with told us they had been given all the information they needed to know about the agency and the services provided. They said they knew who to contact at the agency if they needed to.

Inspection carried out on 22 November 2011

During a routine inspection

People told us that staff respected their privacy and dignity. They said that they were able to choose the times they wished staff to visit.

People told us that they had an assessment of their needs carried out prior to being provided with a service. They said that they were given information about the agency and were able to ask questions.

People said that they were happy with the support they were receiving and staff followed the care plan. They said that they felt safe and comfortable with staff looking after them and they were aware of how to make a complaint.

People told us that staff treated them and their family members with respect. They said that staff were polite, flexible, kind and knowledgeable.

People told us that their views were sought about the care provision. They said that they had been asked to complete a survey about the agency.