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Inspection Summary

Overall summary & rating


Updated 1 January 2020

About the service

Richmond Mews provides accommodation and personal care for up to 44 adults with a learning disability. At the time of the inspection there were 41 people living at the home across 8 separate flats and 1 bungalow.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The service was a large home, bigger than most domestic style properties. There were deliberately no identifying signs, intercom, cameras, industrial bins or anything else outside to indicate it was a care home. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

People were cared for by trained and skilled staff who knew people well. People were treated with kindness and were able to live their lives as they wished because they were given opportunities to express their wishes and feelings, likes and dislikes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People’s risks were managed in a safe way and staff knew how to protect people from the risk of harm and abuse. The environment was free from risks and hazards. People were encouraged to take positive risks to achieve personal growth and independence.

Staff worked well together to meet people’s needs and provide support in a relaxed and homely environment. People had access to healthcare as they needed it and received on-going health care support as part of their assessed needs.

People were involved in leading their own care participating in reviews of their care needs. Meetings were held on a regular basis to enable people to feedback about the day-to-day running of the home.

The home was well-led by a management team who were committed to providing high-quality care.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Good (published 24 May 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 1 January 2020

The service was safe.

Details are in our safe findings below.



Updated 1 January 2020

The service was effective.

Details are in our effective findings below.



Updated 1 January 2020

The service was caring.

Details are in our caring findings below.



Updated 1 January 2020

The service was responsive.

Details are in our responsive findings below.



Updated 1 January 2020

The service was well-led.

Details are in our well-Led findings below.