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Inspection Summary


Overall summary & rating

Good

Updated 24 November 2018

This inspection took place on 29 October 2018 and was unannounced.

Fair Haven Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Fair Haven Care Home is registered to accommodate 20 people with mental health conditions. At the time of our inspection there were 19 people living in the home.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the overall rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. However, at this inspection, we rated the service as ‘requires improvement’ under the responsive domain. Details about this can found below.

This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

Whilst there were adequate staffing levels to keep people safe, there were not enough staff to provide people with meaningful activity throughout the day. Activities, including use of the local community, were not happening on a regular basis.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe. We saw that staff had been appropriately recruited in to the service and security checks had taken place. There were adequate levels of staff to keep people safe. People received their prescribed medicines safely.

The service was regularly cleaned by the staff. Several areas were in need of decoration and refurbishment, and the registered manager showed us that this work was booked in to be carried out imminently.

The care that people received was effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in place supported this practice.

People continued to be treated with empathy and kindness and their individuality was respected. The staff were friendly, caring and compassionate. Positive relationships had been developed between the people and staff.

People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage any complaints that they may receive.

The service had a positive ethos and an open culture. The provider was committed to developing the service and actively looked at ways to continuously improve the service. There were effective quality assurance systems and audits in place; action was being taken to address improvements identified.

Inspection areas

Safe

Good

Updated 24 November 2018

The service remains good.

Effective

Good

Updated 24 November 2018

The service remains good.

Caring

Good

Updated 24 November 2018

The service remains good.

Responsive

Requires improvement

Updated 24 November 2018

The service was not always responsive

People were not always provided with meaningful activity, conversation, or support with community access.

Care plans contained personalised information.

A complaints system was in place.

Well-led

Good

Updated 24 November 2018

The service remains good.