You are here

Inspection Summary


Overall summary & rating

Good

Updated 28 July 2018

Wallace Mews is a purpose built residential care home located within South Shields, Tyne and Wear, and provides personal care and support for a maximum of 15 people with learning and physical disabilities. The service is based over two floors with 15 large bedrooms, a communal lounge, dining area, games and activities room, bathrooms, laundry and a kitchen which have all been designed to support and encourage the independence of the people. At the time of the inspection there were 14 people living at the service.

At our last inspection we rated the service as good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

There were regular checks of the premises, equipment and utilities which were documented to ensure the safety for people living at the service, visitors and staff. People’s care plans reflected their individual needs and personal risks were assessed. We found there were policies and procedures in place to help keep people safe. Staff were safely recruited and they were provided with all the necessary induction training required for their role. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

There was a transition program at the service to encourage people to become fully independent and move from the service to their own home. We saw this stepping stone process being used with a person using the service and the documented outcomes of each stage. During the inspection we observed one person being supported to do their own laundry as part of this process, to promote their independence.

The service had a comprehensive complaints and compliments policy in place. Any complaints received were logged, responded to within the stated time frames and analysed. Action plans were created and lessons learned were documented.

During the inspection we observed people carrying out activities with staff and attending sessions in the local community. We saw records of activities undertaken by people and they were supported to carry out their own choices for activities. There was training provided for staff in delivering end of life care and we saw this training being used to support people receiving palliative care.

Staff treated people with dignity and respect. We saw kind, warm and caring attitudes between people living at the service and staff. We observed people enjoying positive relationships with staff and it was apparent they knew each other well. Staff understood each person, how to support them and knew what they liked and disliked.

There was a robust governance framework in place to continually monitor and improve the service. We saw evidence of involvement from the provider’s senior management team and documented audits carried out during their visits to the service. There was a registered manager in post. The registered manager was aware of their responsibilities and had a clear strategy and vision for the service in partnership with the provider’s organisational vision. The care service had been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service were supported to live as ordinary a life as any citizen.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 28 July 2018

The service remains Good

Effective

Good

Updated 28 July 2018

The service remains Good

Caring

Good

Updated 28 July 2018

The service remains Good

Responsive

Good

Updated 28 July 2018

The service remains Good

Well-led

Good

Updated 28 July 2018

The service remains Good