Abbotsleigh Mews Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the service met people’s needs.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People’s care plans were person centred and reflected their individual preferences, life histories and wishes. People told us they were happy with the care and support they received, and staff knew them well. One relative said, “They [staff] do know [loved one] very well, they arranged this little party and [loved one] is loving it.” A person told us, “The staff here don’t try and make me do anything I don’t want. The staff understand me and give great support.”

Care plans demonstrated staff respected people’s documented needs and wishes and responded when these changed. Staff worked effectively with health and social care professionals to ensure people received care and treatment that was reflective to their needs when required. People and their relatives where required, were involved in reviews of their care and supported to contribute their views and wishes. This ensured people received care and support which met their needs and reflected their preferences.

Staff worked effectively with health and social care professionals to ensure people received joined up care provision and continuity. An array of health and social care professionals visited the service on a regular basis to discuss and respond to people’s care and support needs.

Record showed staff referred people to other professionals when required. These included palliative care teams, dietitians and community mental health teams amongst others. A health care provider told us, feedback from relatives they worked with was very positive about the support staff provided to a person at the end of their life. They said, “Family felt they were all dealt with expertly with empathy and understanding and couldn't fault the care received. The communication was

good and the family felt well supported.”

People and their relatives were provided with information about the service and other services they could access in formats that met their needs. Notice boards were on display throughout the service providing people with relevant information. People were able to access a copy of their care plan if they wanted and this was made available in different formats and languages on request.

People were supported to access the care, support and treatment they need when they needed it. One person told us, “I am going to hospital later today and everything is arranged for me.”

Staff supported people to access healthcare appointments and helped to advocate on people’s behalf when needed. Activity sessions also supported people’s mental and emotional well-being by engaging them to interact with others, for example, crafting, listening to music and reminiscence activities.

People were supported to access the care, support and treatment they need when they needed it. One person told us, “I am going to hospital later today and everything is arranged for me.”

Staff supported people to access healthcare appointments and helped to advocate on people’s behalf when needed. Activity sessions also supported people’s mental and emotional well-being by engaging them to interact with others, for example, crafting, listening to music and reminiscence activities.

People’s diverse needs and wishes were assessed, documented and respected. The provider had an equality and diversity policy and procedure in place and staff had received training to understand this. One person told us, “My main issue is my hearing loss, and the staff are excellent in ensuring that I am included where I want to be.”

People were cared for and supported at the end of their lives. Staff worked closely with palliative care teams to assess and plan ensuring people’s needs and wishes were respected. Nurses and care staff had received relevant training to ensure they knew how to provide dignified, comfortable and pain free care whenever possible.

A health care provider told us, feedback from relatives they worked with was very positive about the support staff provided to a person at the end of their life. They said, “Family felt they were all dealt with expertly with empathy and understanding and couldn't fault the care received. The communication was good, and the family felt well supported.”