Amara Care Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People gave positive feedback about the kindness of staff supporting them. We observed kind, caring and compassionate interactions from staff. One person said, “I feel safe and happy here.” Relatives also told us, “I know how caring they are. The way they talk to her, and me. They are lovely” and “Yes they are caring.”

Professionals agreed that staff were caring and compassionate. One health professional said, “Staff are generally caring and committed to the individuals they support.”

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences.

People were supported by staff who knew them well and were attentive to their needs. They were assisted to make choices about their daily routines and how they preferred to be cared for. This included recognising when someone required additional reassurance and responding in a calm and supportive manner. One relative said, “They know exactly what he likes. I have absolutely no concerns in that regard.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to make choices and have control over their daily lives. One person was encouraged to go to the local shop by themselves. Staff told us, “[Person’s name] goes up to shop by herself; it is good for their own independence.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff demonstrated a clear understanding of people’s anxieties and triggers and used this knowledge to provide timely, appropriate support when individuals became anxious. For example, staff recognised that the presence of the inspector may have been unsettling for one person. They provided gentle reassurance, introduced the inspector in a sensitive manner, and listened to the person when they became distressed.

In relation to people’s health one professional told us, “Amara Care communicates with us in a timely manner regarding health concerns with people.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt supported by the registered manager and provider. They received regular supervision meetings and team meetings, giving them opportunities to discuss any concerns they may have. Comments from staff included, “Management are responsive if there is a concern. I do not feel isolation.” The provider completed a regular staff call for people to attend, which was recorded and shared with those not present. One staff member said, “There is a 4pm wellbeing call. There are a lot that do attend it and it is beneficial.” This call shared information with the staff team and allowed staff to ask questions which were answered by leaders.