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We are carrying out a review of quality at Amara Care Limited. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 10 June 2013
Date of Publication: 27 July 2013
Inspection Report published 27 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 June 2013, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, reviewed information given to us by the provider and reviewed information sent to us by commissioners of services. We reviewed information sent to us by other authorities, talked with commissioners of services, talked with other authorities and took advice from our specialist advisors.

We used a number of different methods to help us understand the experiences of people using the service, because some of them had complex needs which meant they were not able to tell us their experiences of using the service.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff were able, from time to time; to obtain further relevant qualifications

We found the service was supported by a training department that had a positive ethos of ensuring staff were equipped with the right skills to effectively meet the needs of people who used the service.

We observed staff demonstrated a commitment to their work and those we spoke with were positive about their roles. Relatives were enthusiastic about the quality of the service delivered by staff. One told us there was “A lot of staff training provided” and that they had attended awards ceremonies, where staff had received certificates and incentives, following successful completion of courses undertaken.

Staff we spoke with told us they “Enjoyed their work” and that management arrangements for them were good. Staff told us about meetings with them that were held, together with professional supervision and appraisals of their skills, to enable their career progression. We saw evidence of a drop in the amount of staff supervision had occurred in recent months, but found the provider had recognised this and developed a plan to address this and developed a new work book to enable individual staff performance to be effectively monitored.

The service had an induction programme in place, which enabled new staff to become familiar with their roles and responsibilities and what was expected from them. We saw that staff training had been delivered on a variety of subjects linked to the common induction standards for adult social care, together with other specialist topics, to enable them to have the skills needed to safely carry out their work.