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Supportive SRC Ltd Requires improvement Also known as Supportive

We are carrying out a review of quality at Supportive SRC Ltd. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Requires improvement

Updated 18 December 2019

About the service

Supportive SRC is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to children, younger and older adults. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection they were 136 people receiving personal care.

People’s experience of using this service and what we found

Overall the feedback we received from people and relatives was complimentary. However, we found continued concerns about the aspects of managing risks, medicines, records and the governance of the service. Although there had been some improvements, legal requirements were still not consistently met.

There were enough staff to ensure people were safe. Staff had received training to safeguard people from abuse and knew how to report concerns. The management team sought to learn from any accidents or incidents involving people.

Staff had received training to understand how to support people well. Care records provided information in relation to people's backgrounds, interests and care needs. Staff felt supported in their role, however records showed a lack of supervisions were taking place.

We have made a recommendation about supervisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; systems supported this practice. The registered manager ensured care was based upon good practice guidance to help ensure people received an effective service.

Promoting independence was encouraged and people were offered choices.

The registered manager and staff team worked closely with external healthcare professionals to ensure people's health and wellbeing was maintained.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 28 December 2018).

The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection enough improvements had not been made and the provider was still in breach of regulations.

The last rating for this service was requires improvement (published 28 December 2018). The service remains rated requires improvement. This services has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating.

Enforcement

We have identified two breaches in relation to the management of risk, records and governance.

We will request an action plan for the provider to understand what they will do to improve the standards of quality and safety. We will work alongside the provider and local authority to monitor progress. We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 18 December 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Requires improvement

Updated 18 December 2019

The service was not always effective.

Details are in our effective findings below

Caring

Good

Updated 18 December 2019

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 18 December 2019

The service was not always responsive.

Details are in our responsive findings below.

Well-led

Requires improvement

Updated 18 December 2019

The service was not always well-led.

Details are in our well-led findings below.