Beckly House

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who were most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

The service demonstrated a strong commitment to providing equitable care and support, ensuring all people, regardless of their communication abilities or complexity of needs, received personalised, respectful, and consistent care. Staff knew people well, enabling them to understand and respond to individual preferences, aspirations, and health needs effectively.

People with complex learning disabilities were supported to access a wide range of community activities, such as shopping, swimming, nature reserves, and holidays, tailored to their interests and wishes. Staff demonstrated a flexible, free-flowing approach to care, empowering people to make meaningful choices about how they spent their day and promoting active participation in their community.

Care plans, health records, and behaviour support plans were detailed, person-centred, and regularly reviewed, reflecting each individual’s current needs and preferences. Comprehensive assessments captured specific communication requirements and non-verbal cues, enabling staff to support people effectively, even when they could not verbalise their wishes.

Staff consistently sought consent before providing care, using appropriate techniques to gain agreement from people with limited verbal communication, in line with the Mental Capacity Act principles. Relatives were actively involved in care planning and decision-making, further supporting person-centred outcomes.

The service worked collaboratively with external professionals to monitor people’s health and wellbeing, quickly identifying subtle changes and responding proactively to maintain positive outcomes. Staff demonstrated skill in using behavioural monitoring tools and safeguarding processes to ensure people remained safe and supported to live fulfilling lives.

Relatives all confirmed they felt the service promoted their loved ones equality by ensuring that everyone had access to the support and opportunities they needed to achieve their individual goals and maintain their health, wellbeing, and independence.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.