Beckly House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.
At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We observed people were supported to have meaningful choice and control over how they spent their day. Staff worked in a flexible and person-centred way to enable people, including those with complex needs, to access a wide range of activities that reflected their preferences, wishes and aspirations. People were supported to go shopping, swimming, visit nature reserves, attend community groups, and go on holiday.

Care records showed people/relatives were routinely involved in decisions about their care and support, and staff were confident in enabling people to access the community safely and with purpose. The service had a free-flowing and empowering approach, where people were encouraged and supported to live full and active lives.

One person told us, "I love football, my carer also likes the same football team as me and they have taken me to see the team playing ground and have the tour." Staff told us, and we saw evidence, people regularly went swimming, shopping, to the seaside, and fun fairs, and some had been supported to go on holiday. This included one person travelling to Belfast to visit Titanic-related exhibitions, fulfilling their long-held interest in the subject.

Relatives also confirmed they felt their loved ones had choice and control over their lives, with 1 relative informing us, "[Person] does their own thing. They get to choose when they want to go out, where they want to go and staff support them with this so they can have independence."

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Incident records and daily care notes demonstrated that staff responded promptly and effectively to signs of distress or anxiety. A wide range of personalised distraction techniques and redirection strategies were used to support people in managing their emotions, while known triggers were minimised through staff’s in-depth understanding of each individual.

When incidents of distress occurred, or if a person sustained any injury, staff followed appropriate safety protocols and sought immediate support, ensuring the person remained at the centre of care. Detailed behaviour support plans and risk assessments were in place and followed consistently.

People received one-to-one support from a consistent staff team who knew them well. This continuity enabled staff to identify subtle, non-verbal indicators of changes in health, mood, or behaviour. Staff worked proactively with a range of external professionals, such as GPs, learning disability nurses, and behaviour specialists, to review people’s needs and maintain good health outcomes.

Relatives told us they felt their loved ones were well cared for and that staff had been responsive when they had made suggestions for improvement.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.