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Inspection Summary

Overall summary & rating


Updated 8 June 2019

About the service: Hawkstone House is a residential care home situated in Keighley. The home provides accommodation and personal care for people with learning disabilities and complex needs. At the time of this inspection there were 10 people living at the home.

The care service had been developed and designed in line with the values that underpin Registering the Right Support and other best practise guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary life as any citizen.

People’s experience of using this service:

People’s care needs were assessed, and they received good quality person-centred care from staff who understood their needs well. Staff promoted people’s choice and independence and ensured they had access to a wide range of individualised activities. People were engaged and involved in the day to day running of the home. They were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible: the policies and systems in the service supported this.

Staff were caring and encouraging of people who lived at the home. They were knowledgeable and received training, supervision and support to carry out their roles effectively. Staff were committed to providing person centred support and fulfilling opportunities for people. We saw staff used a variety of communication styles to ensure people’s wishes were heard and acted upon.

People and their relatives praised the standard of care in the home. People said they felt safe and there were enough staff on duty. People and relatives said staff were kind and caring.

Medicines were managed safely, and people’s health needs were met. The building and grounds were well maintained.

The registered manager provided people with leadership and promoted an open and supportive team culture. Robust systems were in place to assess, monitor and improve the service. People’s views were welcomed on the running of the service. Staff told us there was an inclusive and relaxed atmosphere in the home. One staff member described Hawkstone House as, “Like a family. Everyone helps everybody.”

More information is in the full report.

Rating at last inspection:

At the last inspection on 24 August 2016 the service was rated good.

Why we inspected:

The inspection was part of our scheduled plan of visits.

Follow up:

We will continue to monitor the service to ensure that people receive safe, high quality care. Further inspections will be planned for future dates.

For more details, please see the full report, which is on the CQC website,

Inspection areas



Updated 8 June 2019

The service was safe

Details are in our safe findings below.



Updated 8 June 2019

The service was effective

Details are in our effective findings below.



Updated 8 June 2019

The service was caring

Details are in our caring findings below.



Updated 8 June 2019

The service was responsive

Details are in our responsive findings below.



Updated 8 June 2019

The service was well-led

Details are in our well-led findings below.