Pride Community Healthcare Main Office

Updated 4 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post. The registered manager is also the nominated individual (NI) and a director of the company The NI is responsible for supervising the management of the service on behalf of the provider.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

Inspection activity started on 24 May 2023 and ended on 15 June 2023, when feedback from professionals was received. We visited the location’s office on 24 and 30 May 2023.

What we did before the inspection

We used information shared by the local authority and professionals who worked with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We spoke with the registered manager and 2 staff members. We spoke with a person who used the service, a relative of a person who used the service and received feedback from 3 professionals. We looked at a range of documents including 2 care plans, 2 staff files and policy and procedure documents relating to training, complaints, recruitment and medicines. We also looked at documents relating to the management and contingency planning.

Updated 4 July 2023

About the service

Pride Community Healthcare is a domiciliary care agency registered to provide personal care. The service supports people living in their own homes. At the time of our inspection there were 4 people who were being supported with personal care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

Systems were in place to ensure safe care and support was provided. There was a small group of staff who supported a small group of people. Staff knew people and their individual care needs well.

People were protected from the risks of harm, abuse or discrimination because staff knew what actions to take if any potential abuse was raised. Any risks to people or staff were assessed and responded to. Staff handled prescribed topical creams safely.

Staff had the skills required to meet people’s needs. A suitable training programme including an induction and assessment of competencies was undertaken, to ensure staff had the relevant skills and experience to perform their designated roles.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff were kind and caring and were committed to providing the right care in the best way possible. It was important to them to provide personalised care that met people's needs and preferences. People and relatives told us people's privacy, dignity and independence were always respected and promoted.

The registered manager provided strong and consistent leadership. The culture and ethos was positive with people being the central focus. The welfare of staff was seen as important and promoted. Systems were in place to review and monitor the quality of the service with regular contact and review with people and their relatives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 8 April 2022 and this is the first inspection.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.