Archived: Foxmead Care Home

We found that the window restrictors had now been repaired in two people's bedrooms. We looked at the home's health and safety audit. We saw information which evidenced that external checks had been undertaken to ensure that these areas for people to use. We found that the provider had now completed a plan, which stated when any environmental improvements were due to take place.

The home had obtained a lockable cabinet that ensured that people's care records would now be kept secure

We found that the staff duty rotas did not contain all the right information to confirm the staff on duty.There also was no system in place to assess that there were sufficient numbers of staff on duty at all times.

We found that the home was clean and hygienic. We looked around the home and found one area of risk in relation to window restrictors. Some areas of the garden needed tidying.

We found one area for improvement in relation to the homes recruitment practices.

People who used the service and their relatives were made aware of the home's complaints procedure person who used the service told us that they would feel confident to raise any concerns if they needed to.

At the time of this inspection we observed that staff were always available to support people. People told us that there was sufficient staff to support them.

The manager had distributed feedback surveys to people or their representatives to gain their views about the quality of the service but these had not all been returned yet.

Some improvements were identified in relation to people's care records and some records which the home were required to keep were not available.